Sparkasse: Online Banking Disruption - What Is It And What Can Be Done

Table of contents:

Sparkasse: Online Banking Disruption - What Is It And What Can Be Done
Sparkasse: Online Banking Disruption - What Is It And What Can Be Done

Video: Sparkasse: Online Banking Disruption - What Is It And What Can Be Done

Video: Sparkasse: Online Banking Disruption - What Is It And What Can Be Done
Video: Пошаговое подключение Online Banking Sparkasse 2023, September
Anonim

The fastest way to check whether there are disruptions in the online banking of the savings banks is the corresponding page for all disruptions.

Image
Image

Those affected usually report existing problems and you can see in real time whether there are any disruptions and which business areas are disrupted. At the same time, there is a "live fault map" on which you can see from which area most problems are reported.

A comprehensive hotline from the Sparkasse is only available for loss reports on the credit or bank card (116 116). To contact your Sparkasse, you have to dial the local number of your branches, which you can find in the phone book or on the homepage of your Sparkasse. This is because there is actually not a bank called Sparkasse, but a network of different local banks that have come together under the name Sparkasse. There is no central administration.

It may help if you visit your savings bank during normal opening hours and do your local banking. If fees for paper transfers are required, you should point out the malfunction and have it confirmed in writing if necessary.

The Sparkasse's Twitter account, @sparkasse_de, unfortunately doesn't help you in this case. Even if nothing is going on at all, you will find advertisements for any actions at best.

Reason for the Sparkasse disruptions

Even though each Sparkasse group is largely autonomous, the Sparkassenverbund uses common resources. This includes a shared network. The major disruption to Sparkassen online banking in December was said to have been caused, among other things, by technical problems in a network node in Hesse near Kassel.

So if you can no longer make transfers, for example, this may be due to a fault in the transfer of data to the computer center. It is irrelevant whether you access it with a browser or an app.

The head office is also responsible for your account balance and also processes withdrawals at the machine. In this case, the problems do not only extend to the online banking of the savings banks.

What do you think of online shopping?

Online shopping or would you prefer to stroll through the city in the classic way, look at things and shop in the store? What's your favorite when you get new things? Let us know your opinion in our survey on the topic!

did you like this article? Let us know in the comments or share the article. We look forward to your opinion - and of course you are welcome to follow us on Facebook or Twitter.

Recommended: