Sparkasse: Online Banking Disruption - What Is It And What Can Be Done

The fastest way to check whether there are disruptions in the online banking of the savings banks is the corresponding page for all disruptions.

Those affected usually report existing problems and you can see in real time whether there are any disruptions and which business areas are disrupted. At the same time, there is a "live fault map" on which you can see from which area most problems are reported.

A comprehensive hotline from the Sparkasse is only available for loss reports on the credit or bank card (116 116). To contact your Sparkasse, you have to dial the local number of your branches, which you can find in the phone book or on the homepage of your Sparkasse. This is because there is actually not a bank called Sparkasse, but a network of different local banks that have come together under the name Sparkasse. There is no central administration.

It may help if you visit your savings bank during normal opening hours and do your local banking. If fees for paper transfers are required, you should point out the malfunction and have it confirmed in writing if necessary.

The Sparkasse's Twitter account, @sparkasse_de, unfortunately doesn't help you in this case. Even if nothing is going on at all, you will find advertisements for any actions at best.

Reason for the Sparkasse disruptions

Even though each Sparkasse group is largely autonomous, the Sparkassenverbund uses common resources. This includes a shared network. The major disruption to Sparkassen online banking in December was said to have been caused, among other things, by technical problems in a network node in Hesse near Kassel.

So if you can no longer make transfers, for example, this may be due to a fault in the transfer of data to the computer center. It is irrelevant whether you access it with a browser or an app.

The head office is also responsible for your account balance and also processes withdrawals at the machine. In this case, the problems do not only extend to the online banking of the savings banks.

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