WhatsApp Business: The Costs - So Much Companies Pay

2023 Author: Sheila Hailey | [email protected]. Last modified: 2023-08-25 04:29

• When the customer contacts a company, the company can respond with any type of message for free within the next 24 hours.
• If the 24 hours have expired, the company can only send a message template, which is then subject to a charge.
• If the company contacts a customer without the customer having previously sent a message to the company, the company can only send a paid message template.

source

How expensive are messages outside the 24-hour window?

If a company contacts a customer outside the 24-hour window, this costs the company in Germany 0.0733 euros - according to an article on the website "horizont.net" from February 22, 2019. This would make Germany one of the most expensive countries. In Austria the costs would be even higher. WhatsApp may have updated the costs so far. Those responsible for the companies should clarify the prices beforehand with WhatsApp.

Failed callback with error 470

Free text and media messages do not work outside of the 24-hour interval. If a company tries this, the callback fails with error 470.

WhatsApp: Do you know the meaning of these emojis?

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